Termination for voice broadcasting and IVR.
Reliable routes for reminders, notifications, surveys and press-1 campaigns, with the call rate and billing that short automated calls need.
Broadcast traffic is different from agent calls
Many short calls, sent quickly, to people who did not expect to pick up. Your carrier needs to be built for that pattern.
High call rate
Send large batches quickly, with the calls per second agreed for your campaign.
Short-call billing
Per-second increments on most routes, so short calls do not cost a full minute.
Valid CLI
Present a number people can call back, which improves answer rates.
Live reporting
Follow usage, balance and reports in the web portal.
Requirements for broadcast and IVR traffic
Use this list to compare providers, including us.
| Requirement | What to look for |
|---|---|
| Call rate | Calls per second agreed up front, with a way to raise it |
| Billing increment | 1/1 or 6/6, not whole-minute rounding |
| Call length | Tell the carrier your expected average call duration so routes are sized correctly |
| Audio | G.711 for clarity, G.729 where bandwidth is limited |
| DTMF | RFC 4733 / RFC 2833 for press-1 and IVR menus |
| CLI | A valid, callable number on every call |
| Reporting | Answer rate and duration per destination |
What customers broadcast
Appointment reminders
Confirm or reschedule by pressing a key.
Payment reminders
Reduce late payments with automated calls, with transfer to an agent.
Notifications
Deliver service updates, alerts and delivery information.
Surveys
Collect answers with keypad input and report the results.
Our dialer, or your own platform
Use the Auto mode in our hosted dialer for notifications, press-1 offers and surveys, or connect your own SIP broadcast platform directly to our termination.
- Hosted dialer with IVR studio and phone surveys
- Standard SIP for your own platform
- Routes for the UK, USA, Australia, Canada, Singapore and more
Consent comes first
Prerecorded and automated calls are tightly regulated, and many countries require prior consent. You are responsible for lawful use, and we can limit or suspend abusive traffic. Read our compliance page and the compliance checklist.
Routes for your broadcast markets
United Kingdom
Call center routes from $0.009 / min.
UK routesUnited States
Call center routes from $0.0045 / min.
USA routesAustralia
Call center routes from $0.012 / min.
Australia routesCanada
Call center routes from $0.005 / min.
Canada routesSingapore
Call center routes from $0.011 / min.
Singapore routesAny A-Z destination
Over 100 destinations on A-Z and direct routes. Tell us where you need to call.
Request ratesVoice broadcasting questions
What call rate can I send?
The default is 20 calls per second per account. Higher rates are available on request once we know your campaign profile.
Are short calls billed fairly?
Most routes bill in 1/1 increments, which suits short broadcast calls. The increment for each destination is shown on your rate sheet.
Can I run press-1 campaigns?
Yes, where you have the consent and meet the rules of the destination country. We may review traffic patterns and ask about your consent process.
Can I use my own broadcast platform?
Yes. Any SIP-based platform can connect. You can also use the Auto mode in our hosted dialer.
Which codec is best for recorded messages?
G.711 gives the clearest audio. G.729 uses less bandwidth if capacity is limited.
Ready to send your first broadcast?
Get rates and a free test account.