Compliance and acceptable use.
Call center traffic is regulated. This page sets out how we keep our network clean and what we expect from customers.
Acceptable use
No illegal or abusive traffic
No fraud, scams, harassment, impersonation or traffic that breaks the laws of the origin or destination country.
Valid caller ID only
You must use a CLI you are entitled to use. Spoofed or invalid CLI is blocked and may lead to suspension.
Consent and registers
You are responsible for consent and for scrubbing against do-not-call registers for the markets you call.
Quality of traffic
Traffic with abnormal short-duration patterns, excessive abandoned calls or high complaint rates may be limited.
Account security
Keep credentials private, use IP allow-lists and tell us about any suspected compromise immediately.
Reporting abuse
Report abuse or unwanted calls to support@voipkart.com. We investigate and act.
How we protect the network
Customer verification
Business details and use case are reviewed before traffic is enabled.
Monitoring
Volume, destination and duration patterns are watched for anomalies.
Spend limits
Balance, channel and call-rate limits cap exposure for you and us.
Fast response
Suspicious traffic can be blocked quickly, and we contact you straight away.
Key requirements by market
General guidance only, not legal advice. Check the current rules before dialing.
| Market | Calling hours / limits | Do-not-call and consent |
|---|---|---|
| United Kingdom | Ofcom persistent-misuse rules: keep abandoned calls under 3% of live calls per campaign and play an information message. | Screen marketing numbers against the TPS and CTPS registers. |
| United States | Call between 8am and 9pm in the recipient's local time. | Scrub against the National Do Not Call Registry and state lists, and keep an internal DNC list. |
| Australia | Telemarketing calls only Monday to Friday 9am-8pm and Saturday 9am-5pm; none on Sundays or national public holidays. | Check numbers against the Do Not Call Register before marketing calls. |
| Canada | CRTC telemarketing hours: Monday to Friday 9:30am-9:30pm, Saturday and Sunday 10am-6pm. | Subscribe to and scrub against the National Do Not Call List, and keep an internal DNC list. |
| Singapore | Check numbers against the national Do Not Call Registry before marketing voice calls, unless you hold clear and unambiguous consent. | Identify the caller and present a valid, callable number. |
Full guidance for each market is on our route pages: UK, USA, Australia, Canada, Singapore.