Before you dial
- Do you have the consent the destination country requires for this type of call?
- Have you checked numbers against the national do-not-call register and your own internal list?
- Do you hold a valid caller ID that can be called back?
- Are you permitted to use automated or prerecorded calls for this purpose?
While you dial
- Stay within permitted calling hours in the recipient's local time
- Keep abandoned calls within the legal limit for predictive campaigns
- Identify yourself and your organization at the start of the call
- Tell people if a call is being recorded where the law requires it
After the call
- Honour opt-out and do-not-call requests promptly
- Keep records of consent, registry checks and call logs
- Review complaints and fix their cause
Where to look next
Our compliance page summarises key requirements for the UK, USA, Australia, Canada and Singapore. Always confirm the current rules with a qualified adviser before launching a campaign.
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