Call center termination to Canada.
Canadian termination on the same platform as our US routes, with call center capacity and CLI controls.
Route options for Canada
| Route | Best for | CLI | Rate per minute |
|---|---|---|---|
| Canada (call center) | Predictive and auto dialer campaigns | Valid Canadian CLI required | from $0.005 |
| Premium CLI | Enterprise, retail and carrier traffic | CLI passed through | from $0.007 |
Time zone: Newfoundland to Pacific. Indicative figures for planning. They depend on destination and traffic profile and are not a guarantee; final rates and quality targets are confirmed in your written rate sheet.
Dialing Canada responsibly
Rules differ by country and change over time. This is general guidance, not legal advice, so confirm current requirements for your campaign.
- CRTC telemarketing hours: Monday to Friday 9:30am-9:30pm, Saturday and Sunday 10am-6pm.
- Subscribe to and scrub against the National Do Not Call List, and keep an internal DNC list.
- Register with the DNCL operator before telemarketing.
Canada routes: common questions
What CLI do I need to call Canada?
Call center routes need a valid, routable caller ID that you are entitled to use. Premium CLI routes pass your CLI through. We can advise on the best option for your campaign.
Can I test Canada routes first?
Yes. Request a test account and send real traffic to check ASR, ACD and post-dial delay before you top up.
Which dialers work with these Canada routes?
Any SIP dialer, including Vicidial, Asterisk-based and our own hosted dialer. See the integration guide.